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By choosing the right option in your profile settings, you can turn on the self-exclusion feature right away. This process immediately limits access, stops transactions like deposits to $, and stops you from taking part in any activities linked to your account.
Choose how long you want the time to be, from 24 hours to several months. The account stays locked for the chosen amount of time after you send in a request, so it can't be reactivated too soon.
If you need help with exclusions or extensions, please contact the support team. There are instructions on how to withdraw $ before the restrictions start, as well as links to outside help if you need it. All requests for self-exclusion are kept private, and steps are taken to stop people from re-registering during the exclusion period. This helps users keep control of their digital experience.
All limitations become immediately effective, helping you avoid exceeding your preferred boundaries. Adjustments to these controls require authentication and may be subject to a cooldown period, further supporting a structured approach to spending control. For additional support, contact customer care or reference dedicated help resources tailored to Canadian users. Monitor your balance in $ regularly and make informed decisions based on real-time updates in your account overview. Maintain a sustainable approach to entertainment by reviewing and updating your personal limits as needed.
Users can spot changes in habits and patterns early by regularly reviewing account summaries. This helps with preventative measures. If you notice any worrying patterns, you might want to stop what you're doing or look into the support services that are available for Canadian account holders. This proactive approach helps people become more aware of themselves and keeps online entertainment fun and balanced.
You can reach customer service right away by using the live chat feature, which is open 24/7. Direct communication is the best way to get quick answers to questions about managing your account, making deposits to $, withdrawing money, or technical problems. Alternatively, send detailed concerns using the official email contact form, which provides a record of the correspondence for future reference.
If gaming habits become difficult to control, use the specialized help links within the account dashboard. These resources connect directly to trusted organizations offering confidential counselling and practical advice. Most of these groups are internationally recognized and accessible to Canadian citizens without additional costs.
Explore the FAQ and support portal for articles addressing common questions, financial limits, and risk management. For personalized support, the team offers guidance on setting preferences or arranging time-out periods. Every player can ask for personalised suggestions that follow the rules and privacy laws of their home country. Always put your health first. If you feel like you're losing control or need help balancing your activities, get in touch right away. Staff are trained to spot signs of bad behaviour and will help you put protective measures in place if you ask them to.
All educational materials meet Canada standards and are available in many languages, including Canadian.
Type of Resource | Description | Method of Access |
---|---|---|
Self-Check that you can do yourself | A short quiz to find bad patterns early on | Dashboard for your account |
Alerts Just for You | Alerts sent out when someone does something dangerous | Push notification and email |
Library of Case Studies | Real-life stories and infographics that show possible problems | Knowledge base for the website |
Online classes | Live sessions led by support specialists | Monthly signup |
Educational Email Series | Tips matched to user experience level | Newsletter subscription |
Always provide a valid government-issued photo ID–such as a passport or driver’s license–to confirm eligibility during registration or prior to your first withdrawal in $.
Completing this verification step helps prevent access by individuals under legal age specified by Canada regulations and safeguards the integrity of your account.
For address confirmation, upload a recent utility bill, bank statement, or official document displaying your full name and residential address.
Make sure the submitted copy is clear, legible, and dated within the last three months to avoid delays.
Avoid sharing inaccurate or outdated information, as this might result in temporary suspension or account restriction.
Customer support may sometimes request video calls or selfies holding your ID for added security. This additional step assists in protecting personal funds and blocking fraudulent attempts.
After successful review, you may proceed with withdrawals or deposit to $. Ongoing spot checks can occur as part of anti-fraud protocols–keep official documents updated for hassle-free account access.
Keep an eye on your email for requests from the verification team and respond right away to avoid any problems.
If you have trouble sending in documents, get in touch with the support team so that your experience stays smooth and meets Canada standards.
Bonus
for first deposit
1000CAD + 250 FS